Frequently Asked Questions

Get Answers to Your Questions about Medical, Dental, Wellness, and Aesthetic Services at Medazur Medical Clinic

faq picture 2

Featured Questions

What medical services do you offer at Medazur Medical Clinic?

At our clinic, we offer a wide range of medical services to meet your healthcare needs. We currently offer GP services, obstetrics & gynaecology, paediatrics, urology, dermatology and blood tests. Our experienced and highly qualified medical professionals are dedicated to providing personalized and compassionate care to our patients.

Do you provide dental services at Medazur Medical Clinic?

Yes, we do. Our dental clinic is equipped with state-of-the-art facilities and staffed by experienced dentists and hygienists. We offer a comprehensive range of dental services, including check-ups, cleanings, fillings, extractions, root canals, crowns, bridges, and implants. We also provide cosmetic dentistry services, such as teeth whitening and veneers, to enhance your smile.

What aesthetic treatments do you offer at Medazur Medical Clinic?

We offer a variety of aesthetic treatments to help you look and feel your best, including facial rejuvenation, body contouring, hair removal, and skin resurfacing. Our aesthetic treatments are non-invasive or minimally invasive, and they are designed to produce natural-looking results with minimal downtime. We use the latest technologies and techniques to ensure that our treatments are safe, effective, and comfortable. Our team of aesthetic experts will work with you to develop a personalized treatment plan based on your unique needs and goals.


General Questions Answered

What services does Medazur Medical Clinic offer?

At Medazur Medical Clinic, we offer a wide range of medical, dental, wellness, and aesthetic services. Our medical services include GP, Obstetrics & Gynaecology, Paediatrics, Urology, Dermatology, and Blood Tests. Our dental services include general dentistry, cosmetic dentistry, and orthodontics.  Our aesthetic services include skin rejuvenation, wrinkle reduction, and laser hair removal.

How do I book an appointment at Medazur Medical Clinic?

Booking an appointment at Medazur Medical Clinic is easy. You can book online through our website or call us on our phone number. We also accept walk-in appointments, but it is recommended to book in advance to ensure you get the time slot that you prefer.

What payment options are available at Medazur Medical Clinic?

We accept payment through cash, debit cards, and credit cards. We also accept payment through insurance providers, but it is recommended to check with your insurance provider beforehand to ensure they cover the specific service you require.

What should I bring with me to my appointment at Medazur Medical Clinic?

We recommend bringing your identification, any relevant medical history, and a list of medications you are currently taking. If you are visiting our dental clinic, please bring your dental insurance information as well.

Does Medazur Medical Clinic offer emergency services?

Yes, we offer emergency medical and dental services. If you have a medical or dental emergency, please call us immediately to book an appointment. For life-threatening emergencies, please call 999 or go to the nearest hospital emergency room.

Are Medazur Medical Clinic's staff members qualified and licensed?

Yes, all of our staff members are highly qualified and licensed in their respective fields. Our medical and dental professionals are registered with the General Medical Council (GMC) and the General Dental Council (GDC), respectively. Our wellness and aesthetic professionals are also highly qualified and experienced in their fields.

Does Medazur Medical Clinic offer cosmetic procedures?

Yes, we offer a variety of cosmetic procedures including skin rejuvenation, wrinkle reduction, and laser hair removal. Our experienced professionals use the latest technology and techniques to ensure safe and effective results.

Does Medazur Medical Clinic offer a loyalty program for its services?

Yes, we offer a loyalty program for our patients. The program offers exclusive discounts and benefits for our frequent customers.

Our Content

Read Our Blog

Stay Up-to-Date and Informed with Our Informative and Engaging Blog Posts


Make an Appointment

Effortlessly Schedule Your Visit: Fill Out Our Comprehensive Form And We’ll Get In Touch With You



Here at Medazur Medical Clinic we are committed to protecting and respecting your privacy.  This privacy notice explains why we collect, use, and disclose information which we hold about you. This notice also explains what rights you must control how we use your information.

This privacy notice is part of our commitment to ensure that we process your personal information/data fairly and lawfully.

By using this website, you are agreeing to comply with and be bound by (along with the Terms and Conditions and the Cookie Policy) this Privacy Policy.   

Medazur Medical Clinic Personal Data Privacy Policy sets out how Medazur Medical Clnic Ltd registered and operating at 676-678 High Road Leytonstone processes Patient’s data, including:

  1. What Patient’s data is processed by the Medazur Medical Clinic.
  2. For what purposes and on what grounds the Medazur Medical Clinic processes the Patient’s data.
  3. To whom the Patient’s data may be transferred and where from the Medazur Medical Clinic may receive the Patient’s data.
  4. Patient’s data storage periods.
  5. Patient’s rights relating to the processing of his/her personal data by the Medazur Medical Clinic.
  6. Other aspects related to the processing of the Patient’s personal data.

The patient records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure.

What kind of personal information we collect

We collect, store and use the following kinds of personal information:

  • your name.
  • your contact details (including postal address, telephone number, e-mail address and/or social media identity).
  • your date of birth.
  • your gender.
  • nationality and ethnicity information for monitoring purposes
  • any other personal information you provide to us.

If you visit our premises the Medazur Medical Clinic will automatically collect additional personal data including

  • Your image (and that of persons accompanying you) as recorded on our CCTV system;

For what purposes will the Medazur Medical Clinic  process the Patient’s personal data?

  • The Medazur Medical Clinic will process the Patient’s personal data in order to:
  • conclude and execute an agreement with the Patient.
  • provide healthcare services, including data transfer to laboratories, where it is necessary to carry out tests for the provision of services;
  • implement the statutory duties of the Medazur Medical Clinic, including the provision of emergency medical assistance, contacting the Patients’ GP, NHS or other healthcare providers.
  • respond to the Patients’ queries or complaints;
  • carry out the duties and rights of the Medazur Medical Clinic in relation to the use of our regulators, like the Care Quality Commission (CQC);
  • carry out the duties and rights of the Medazur Medical Clinic in relation to the use of the police and other third parties where reasonably necessary for the prevention or detection of crime.
  • administer the Patients’ feedback on provided services, respond to Patients’ inquiries that they submit by phone or e-mail, also online;
  • register the Patient with the Medazur Medical Clinic;
  • contact the Patient when it is necessary for the provision of services/performance of the agreement (for example, to inform the Patient about the test results, the payment for services, etc.) and to send appointment reminders.
  • contact the Patient for the provision of services covered by compulsory health insurance;
  • carry out direct marketing when the Patient has given his/her explicit consent.

Managing your contact preferences

We make it easy for you to tell us how you want us to communicate, in a way that suits you. If you don’t want to hear from us, that’s fine, and you can change your preferences at any time.  Just let us know

Legal basis for processing

Data protection laws mean that each use we make of personal information must have a “legal basis”.  The relevant legal bases are set out in the General Data Protection Regulation (EU Regulation 2016/679) and in current UK data protection legislation.

How we keep your information safe

We ensure that there are appropriate technical and organisational controls (including physical, electronic and managerial measures) in place to protect your personal details.  For example our online forms are always encrypted and our network is protected and routinely monitored. 

Your Rights

Under UK data protection law, you have rights over personal information that we hold about you.  We’ve summarised these below:

When the Patient’s data is processed in violation of legal requirements, the Patient has the right to lodge a complaint with the ICO – Information Commissioner’s Office.

Right to access your personal information

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. 

If you want to access your information, send a description of the information you want to see

How long will the Medazur store the Patient’s personal data?

The Medazur Medical Clinic will keep Patient personal data for as long as is necessary for the purposes set out in this Policy and to fulfil its legal obligations. This could be for 3 years up to 8 years following the end of the provision of services to the Patient, to meet legal and contractual obligations and, if necessary, to resolve any disputes. 

The Patient’s data may be stored longer in specific cases provided for by law, when a dispute or complaint is under examination, as well as when it is necessary for the technical functioning characteristics and security requirements of the Medazur Medical Clinic information system (for example, backup copies, etc.).

  At the end of the storage period, the Patient’s personal data will be deleted at or before the end of data retention period.

Changes to this policy

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on the MEDAZUR MEDICAL CLINIC Website or by contacting you directly.

Contact us

If you have any questions, comments or suggestions, please let us know by contacting

Our Terms & Conditions

• It is advisable to arrive at the clinic reception at least 15 minutes prior to your treatment reservation to enable you complete our health questionnaire.
• Please be aware that late arrivals will not receive an extension to their treatment.
• Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation.
• Please allow the spa team to guide you in selecting which treatments are most suitable for you during pregnancy.
• Please wear comfortable clothing. Robes and slippers are provided. During treatments underwear must be worn at all times.
• A 50% deposit is taken when booking is made for all SPA Treatments.
• Gift Vouchers are available to purchase at the Spa reception and are subject to a 6 month expiry.

• Prices subject to change without prior notice

Medazur Medical Clinic client Registration

Pre-registration takes place by phone 020 8279 0074 / mob: 07340504050 during the working hours.
The initial registration is done by filling out the electronic registration form, which you will receive by text message or e-mail. Without it, medical services cannot be provided.

We will remind you about the date and time of registration with the specialist doctor one day before the visit. We will also inform you if you need to prepare for the visit in advance (e.g. not eating before the tests, etc.).

If you cannot arrive at the agreed time, please give us a call to inform us as soon as possible by phone.

The Medazur Medical Clinic is open on weekdays and Saturdays from 9:00 a.m. until 6:00 p.m. The Clinic is closed on Bank holidays.

During the centre’s opening hours, if you need medical help urgently but the situation is not life-threatening, please call NHS 111.

You should call 999 in an emergency where life is at risk or if you are seriously injured. If you need urgent help, please go to the Accidents & Emergency department.


Contact us

In case of any doubt or question please contact us at